We pride ourselves in making sure our clients are always satisfied.

• Help Desk - providing phone support to help resolve hardware and software issues.

• Internet Support - Our technical specialists are able to "dial-in" to your systems to identify and correct problems.

• On-site Technical Support - Technical specialists visit the customer's site to resolve issues that cannot be resolved remotely, via phone or Internet support.

• Staff Training - The key to efficient and trouble-free operation of your systems is staff training. Our training specialists deliver training to help your staff to become self-sufficient in the use of your systems and to assist them to minimise problems and down-time.

• Software Upgrade - from time to time, new releases of both operating and application software will become available. Our software specialists will advise clients on upgrade requirements and where desired, perform the physical upgrade.

• Contract Maintenance – SSR Tech offers and advocates both software and hardware maintenance contract support of your systems. Contract customers receive priority service and also receive favourable rates for services outside of the contract.

• Staging - Staging systems prior to installation minimises disruption and down-time for our clients. Staging includes, ordering equipment and software, assembling systems, loading operating system and application software, testing and shipping to the customer site.

• Site Inspection - Technical specialists advise customers on the technical specifications, electrical power, networking, security and other requirements to ensure your new system operations at its optimal performance.

• Installation – SSR Tech specialists travel to the customer's site to perform the physical installation, commissioning and testing of the system, prior to handing the fully operational system over to the customer. 

We offer technical support services on site, via phone, or via the internet.

IT SOLUTIONS

	Network Plan Design
	Internetworking - installation of LANs, WANs, Wireless and Intranets
	Networking of Hardware - including cabling, hubs, switches, routers, and firewalls
	Internet Security
	Networking of Windows-based operating systems
	Virtual Private Network (VPN) setup, Terminal Server products, and Outlook Exchange Server
	Servers, Workstations & IP Printers
	Fixing & Troubleshooting Computers
	Computer Support Services
	Computer Service & Maintenance
	Upgrading Workstations & Servers
	Web Services
	Data Recovery & Backup
	VoIP Phone Systems
	Website Design & implementation
	Computer Virus & Spyware Removal
	Remote Access
	Provide Fast Internet Connections

POINT OF SALE

	Touch Screen Terminals
	Cash Drawers
	POS Receipt Printers
	POS Scanners
	Receipt Paper Rolls
	Printer Ribbons
	Repair Terminals & Printers
	Ongoing Support